Friendly and professional. Very respectful. They keep the customer well informed with an on-line estimate/approval system, including pictures, so you know before they go ahead. Good follow-up, both on-line and via phone. Touch-less drop-off, invoicing, payment and pick-up makes it super easy. Truly an outstanding team.
I've been going to Auto Craftsmen since 1996 and even though I moved up to Burlington I still travel to Montpelier to get my car serviced. I trust Auto Craftsmen implicitly -- they have never disappointed me. They are truly the best. I can rest assured that my car is in the best working order.
I have used Auto Craftsmen for everything I needed for my 2012 Outback. I chose them originally because they were the first in the area to have "loaner cars." Loaner cars are great because then I don't have to negotiate with anyone to pick me up or drive me back. However, I keep returning to them for everything else - Amy and the staff and pleasant and helpful and lovely to deal with. Their repair work is excellent. They explain everything. The best auto service I've ever had in terms of people skills...and very good with cars as well.
The most thorough and professional repair shop I've ever used. If you really want to maintain a vehicle properly over the long term this is your place!
Autocraftsmen does such a seamless job! I love working with them. It’s as if my car doesn’t ever break, it just disappears into their shop and comes out like new!
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