These folks saved me! On Sunday 8/7, I had car trouble driving from Burlington to Barre and just so happen to lose power steering right about the time Auto Craftsmen came in to sight. I managed to coast into their parking lot before the car died completely. Having never been here before for service, I had no idea what to expect but wrote a note about what happened on one of their envelopes, I put my key in it, slipped it into their "after hours" key slot, and crossed my fingers. I can't exaggerate how lucky I feel to have landed at this shop! Everyone I spoke to was helpful, friendly, understanding, and so kind. From the moment I received a call Monday morning to go over what I experienced while driving, through out the whole diagnosis, quote for repair, and actual completion of the repair - they kept me updated through emails & texts in a way I've never found at any repair shop any where. I honestly cannot recommend Auto Craftsmen enough!
I have used Auto Craftsmen for everything I needed for my 2012 Outback. I chose them originally because they were the first in the area to have "loaner cars." Loaner cars are great because then I don't have to negotiate with anyone to pick me up or drive me back. However, I keep returning to them for everything else - Amy and the staff and pleasant and helpful and lovely to deal with. Their repair work is excellent. They explain everything. The best auto service I've ever had in terms of people skills...and very good with cars as well.
I took my car to Auto Craftsmen to get my inspection done. They were extremely thorough, made the process super easy and Grayson answered all my questions thoughtfully. I really like how you can view their full report and estimates through text/online. I can always have these for my records and there were many pictures included as well. I plan on using Auto Craftsmen for all future auto repairs/maintenance. In these COVID times, they also had a contactless payment, drop off, interaction system that felt super safe. Honestly, I feel an immense relief in working with them for all of my auto needs :)
Auto Craftsmen has always focused on integrity. They are honest about your appointment times even if it’s a month out. They keep their work schedule under control so each customer gets the time they need. My last visit was for winter tires and they were clear about all the costs involved when we talked about options so I could make an informed decision. The tires were there on time and install perfectly. I highly recommend them. Worth every penny!
Grayson and everyone at Auto Craftsmen are excellent and professional automative technicians. The customer experience is welcoming and thorough and would allow anyone to understand what is needed and what is going to be required down the road. By actually diagnosing the root problem, and caring about providing good service, they elevate themselves above the rest.
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