My food has been made incorrectly the last 4 times in a row, and it's a sub with 3 things on it..... The food is decent enough once it's corrected. Some of the wait staff is great, others not so much. Update: I've spent my last dollar here. Your inability to make a sandwich with 2 ingredients, as well as the inability to accept responsibility for repetitively failing makes spending money with you a joke. It was clear tonight that the free food one of the staff's boyfriends was priority over the food I paid for.
It doesn’t look like much from the outside (or inside to be fair) but this is the best pizza I’ve had in the state of Vermont. I grew up near NYC and have high standards for NY style pizza and this is 100% the place to go.
We are (were) long time customers of Basils. We ordered food from them about 2-5 times a month for the past 10 years. Anytime we had an issues with the delivery they were quick to fix it. Not this time. Last week I ordered two pizza's online from them to be delivered. Their online services charged my debit card twice for the order. I called that same day and was told to call back on Monday. So I called back and was put on hold them was disconnected. Called back again and was put on phone (with who I assuming is the manager or owner) and he was very rude to me when I was explaining that they had charged me twice. He said that it never happened before and it must have been an issue with my bank. Said he wouldn't refund my money unless I called my bank to confirm it was infact their system. So I call my bank and they confirmed it was Basils that charged me twice and there wasn't anything they could do. I called Basils back and ask to speak to the person I was talking to before and was told he was busy and he would call me back. He never did. So I was out $41 and they gained an extra $41. They have lost a long term customer because we will not be ordering from them again.
If you like cheap tasting greasey pizza that is way over priced ($15 per pizza) for the quality, this is the place for you. We ordered 2 medium speciality pizzas, and they were swimming in grease (see pictures), not only were they greasey they lacked flavor, and the ham was just lunch meat and barely got warmed. The bottoms were dark and top undercooked.
The quality of food and service has gone down drastically. Recently I ordered a gyros and it was basically inedible. Dry, edges of the meat burnt. This used to be one of their best dishes. Last week I went there for curbside since delivery takes forever. I called to alert them I was there, an older woman answered the phone and I told her my name and I was picking up outside, 2x she asked what I wanted to order. A young girl brought a small bag out and I said it didn't look like a complete order. She said it was and left. I laid on the horn after realizing they skipped the salad. She came back out and brought the salad. I asked for extra sauce, they forgot it. The chicken parmesan was in little chunks and rather dry. The salad greens leftovers turned brown the next day. I don't know what happened to this place. It was once good and consistent, albeit pricey. Aside from the pizza the other dishes are pretty lousy. So disappointing.
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