Benoure Plumbing Heating & AC
34 Commerce Ave, South Burlington, VT 05403, USAAbout Benoure Plumbing Heating & AC
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34 Commerce Ave, South Burlington, VT 05403, USASee Your Business Here!
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Ryan and Patrick installed a new high efficiency boiler system to replace our 30 year old boilers at our church building. They did such a fantastic job, I don't even know where to start. They were friendly, courteous, professional, ... you name it. During the three days they were there working on the new system, most of the time I didn't even know they were there. Simply put, they were fantastic. And when they left, you couldn't even tell that they were here, other than the fact that we now have a beautiful new system in our boiler room. We won't use another company. Benoure treated us great, and I don't think we could find any better. Thank you to Benoure, Ryan and Patrick!
We are so impressed with how responsive, honest, and professional the entire Benoure team is. From the polite persons (Crystal and Grace) who screen calls and schedules appointments, the knowledgeable and respectful service person (Tim), the billing department and service manager (Jeff). It’s so refreshing to have a positive experience from a local business! We highly recommend Benoure for both plumbing and heating repairs of which we have had both. Sharron and Robert
Very disappointing experience, terrible customer service. Beware Benoure! Had a new and expensive boiler installed that took 2 return visits by technicians to get working properly. Was then billed for the work done (again, just to simply get the new system - that had not been installed properly - working right.) When I called to discuss the charges, I was given the run-around (promised callbacks with service managers that never happened, etc.) and when I did finally get through, the rep was extremely dismissive of my questions and concerns. All I got was the same tepid reply repeated multiple times (so... did you actually HEAR what I just said??!) and instead of simply making it right, the "best they could do" was to subtract one hour of work. Call me old-fashioned, but I believe that when you purchase a $9000 boiler, it should WORK correctly. And if it doesn't, fine, fix it and get it right but that's on the company. There really is no justification for additional charges, period.
Excellent service! My furnace failed mid Winter and Benoure reworked their schedule to install a new furnace for us the next day. Very professional and quality work.
A neighbor recommended Benoures to us to install a natural gas boiler/water heater combination unit. I had no prior knowledge of this company. Chris and his team did fantastic work! Work was completed on time. They graciously answered any questions I had. I asked if they would be willing to hook up a new gas range while they were here and how much they would charge. They did it for free since they were already here for the other work. They even offered to move the old one into my garage for me. They really went above and beyond of what I was expecting. I would 100% recommend this company to friends and family!