I've been a Bourne's customer for just over 2 years in Milton, VT. My husband and I had a Rinnai Heater installed in one of our buildings and it works great! We've always received great customer service, great prices, and our automatic delivery never misses a beat. I often forget about the need to check for fuel because they take such good care of us.
The employees at Bournes really care for their customers! I use the Swanton office and they are amazing!! Thank you for all you do!
Bourne's will do anything yo want as long as you are willing to pay higher fuel prices that with other company's. We have been with Bourn'es for 7 years when we purchased our business. Since then we had Bourne's install 2 new high end boilers for heat, a gas fireplace, all new toilets were installed in our guest rooms. Last winter they installed an $8,000 hot water system. We have used bone's for all of our heating and plumbing issues for seven years. Besides that we have 7 years worth of oil and propane contracts. This year the oil contract is $0.30 more per gallon than there competitors which is approximately $1,250.00 for the year. When they informed me they could not compete they told me they would no longer service my boilers even thou we have an appointment already set up for just a few days from now. I guess this is there way of telling me where to go after several years of business and approximately $200,000 worth of business I gave to them over the course of 7 years. My advise is shop around, don't get shafted.
I have had, and worked with many fuel companies over my years as an electrician. Bourne's Energy is who my whole family uses and depends on for our propane and oil. They are also who I recommend to all of my customers. They have earned that many times over.
I woke at 5am to our CO detector going off reporting high levels of CO, advising evacuation – I called Bourne's answering service while opening all windows in the house. Trevor called back quickly was very reassuring, got here quickly, opened the burner chamber door and it was packed solid with soot. He cleaned it out and the vent connector to the chimney, attended to the nozzle, everything on the checklist. He answered my zillions of questions completely and in depth about this incident, the history of this happening prior and more than it should, and possible solutions for the future. I was seriously impressed with his frank and easy manner, his expertise, and the scope of his knowledge. And he did a fantastic job cleaning up afterward!
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