When our heat and hot water failed unexpectedly, the Jerm's team called us back right away, came out to diagnose the problem, shared professional recommendations and cost up front (providing the much appreciated opportunity to opt out of moving forward), and scheduled with us right away. When something opened up sooner, they called to get us in earlier. My many phone calls with Dawn to schedule/pay and all on-site work completed by Eric and Jeremy were both delightful and professional. It's never fun to have to drop unexpected cash on something but we felt completely comfortable that the work was done well and will last. Can't recommend Jerm's team enough and we will certainly contact them again for regular maintenance on the sweet unit they installed and future heating and plumbing needs!
Jerms was great! They replaced our 26 year old furnace that suddenly stopped working quickly and walked us through the process. Great group of guys and we are very happy with the work and price was fair. Definitely recommend!
Installation of new tank, moved the filter assembly, moved the electrical panel. Hunter was great. Courteous and patient, cleaned up everything when he was done. Nice job! Was able to schedule this job pretty quickly. Its great that Jerm's sends an email before the arrival of the tech with his picture. I also like that I can pay the invoice online.
The crew from Jerm's are professional people who know there work. They are a pleasure to work with and make the client very comfortable. I really felt confident in my contractor choice and can recommend them for any of your plumbing and or heating needs. They installed a new Buderous boiler and a new hot water tank for us.
Great communication and very professional conduct by both the office staff handling my issue and the guys that came out. It felt little pricey, but I guess it is something one needs to get used to here in the Upper Valley... plus several months of wait time for an appointment sometimes, as all service providers are super busy. Beyond that, all went well! Thanks!
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