Five STARS for Jerm’s Plumbing and Heating! They replaced our old propane boiler and hot water heater, and added heating to our basement. From the first contact they were professional, responsive and prompt. Communication was wonderful throughout the entire process. Each morning we got an email telling us that they were on their way, so we knew when to expect them. They patiently answered all of our questions and did a beautiful job. We would not hesitate to recommend them to others, and to have them back to the house for future jobs.
Our experience with Jerm's has been outstanding from start to finish. From the original site visit with Jeremy to all the coordination with Dawn from the front office. We replaced 4 mini-splits, 2 condensers and all the "tubing/connectors". Installation was done by Michael McCall and crew who were prompt, courteous, and extremely knowledgable and professional during the 3 day installation. The level of customer service from start to finish was the best we have ever received. I would highly recommend Jerm's and Michael McCall. Kevin installed a new hot water heater the next day and we were continually impressed with the technicians. So personable and knowledgeable!
I highly recommend Jerm’s Plumbing and Heating. We had a snag in our heating system for which we called a reputable local company multiple times last year and had to shell out close to one thousand bucks without a resolution. I ultimately decided to call these guys and they were awesome! Kevin Welch was knowledgeable, professional and courteous! Our heating is working great now and we hope this company will continue to provide its valuable service to our community here. Kudos to them!
I’ve been using Jerms for 6 years now— they have great technicians who are friendly and clear communicators, they always show up on time, they are professional, and they do great work (I’ve never had to call them back for a fix!). I love the new admin/scheduling/billing systems where I get reminders of my appointments and can pay immediately. They also keep photographic records of their work which is super helpful in case something goes wrong (hasn’t happened to me, but nice to know). It’s like having a really reliable doctor for my home’s plumbing system. A wonderful local business!
When our heat and hot water failed unexpectedly, the Jerm's team called us back right away, came out to diagnose the problem, shared professional recommendations and cost up front (providing the much appreciated opportunity to opt out of moving forward), and scheduled with us right away. When something opened up sooner, they called to get us in earlier. My many phone calls with Dawn to schedule/pay and all on-site work completed by Eric and Jeremy were both delightful and professional. It's never fun to have to drop unexpected cash on something but we felt completely comfortable that the work was done well and will last. Can't recommend Jerm's team enough and we will certainly contact them again for regular maintenance on the sweet unit they installed and future heating and plumbing needs!
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