Honestly, the absolute worst customer service I have ever experienced. We ordered pizzas, wings and pasta Alfredo. Pizzas delivered were completely undercooked, it happens, it’s a Friday night after one of the biggest storms of the season, I get it. Called the restaurant to see if we could get the pizzas replaced, first call was put on hold for 10 mins, so I hung up and called back. Second call I was told I was wrong that the pizzas were incorrectly cooked, really? The person on the phone proceeded to direct me to prove to them via text message pictures that our pizzas were in fact undercooked, really??!! Sitting here, stranded in a hotel with 3 children and 9 months pregnant with raw pizza. The person on the phone then hung up on me when I expressed mild frustration with how these calls rolled out. My husband called back after we sent pictures of our undercooked pizzas, again we were told that we were incorrect and that our pizzas were fine, I just wanted the pizzas replaced with pizzas that were edible, but again we were hung up on. Will absolutely never order from here again. Also, the wings and Alfredo we ordered are pretty well tasteless as well, could be overlooked if the rest of our experience wasn’t so abysmal. Seriously lacking customer service skills in this place, both people I talked with were rude and disrespectful.
The delivery person said he was to busy to come to my door. I had to go down to the entrance of my building, not feeling well. Which I told him. He said he was to busy. Then he dropped my pizza on the ground. I going to a pizza place that delivers to the door. They did charge half price for the topping since we ordered half pepperoni and half cheese. My daughter liked the soft crust. Me, I couldn’t enjoy my pizza.
Marco's went above and beyond for customer service. I got home last night after picking up my order and realized I was given a calazone instead of a stuffed bread. As I realized it, my phone rang. It was them calling saying they would be right over and deliver it. I was super impressed with their eagerness to fix what happened. Great customer service in my opinion!
Entire pizza was burnt, bottom was black, and couldn’t even take a bite of the crust it was so hard. Pictures are self explanatory.
Great customer service, great pizza and so accommodating. Needed 8 pizza pies, quickly, because of a botched catering order elsewhere. They were so helpful and kind, and the pizza was great. Many thanks to you!
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