I put an order in for delivery at 6:30 tonight and they said it would be about 45 minutes. It’s now 8:30, and we do not have our food. Our card has been charged. We called at 7:50 for an ETA and the person said 5-10 minutes. After 15 minutes I called back and the person said they would find out what is going on and call me back. No call back and now they’re closed. I have a 4 yo. I have never been so disappointed in the service industry.
I get it, we’re all trying to do our best right now, but had they said it’ll be over an hour we would have just gone to pick it up.
Figure your stuff out guys.
Joyce Ticehurst
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April 15, 2021
I absolutely enjoy their food, especially the subs. The only reason for a 4 star rating and not a 5 is because the sub bread was extremely stale. Even my dogs wouldn't eat it. The tomatoes and roast beef were a lot less than usual. I will order again because this is the very first time this has happened.
Try them and you too will be a regular customer.
Micaela Kirk
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April 30, 2021
Great food but very disappointed with the tonight’s visit! First, I was told 35 min wait for pizza pickup but ended up waiting over an hour! I wouldn’t mind the wait as I get things happen and get busy on a Friday night, but a heads up or phone call would have been nice! Second, I get home (I live about 1.5 miles from the store) and the pizzas were cold! I’ve had better visits! The food is consistently good so we will be back but NYPO- you guys can do better!
Jeremy Wells
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July 03, 2021
Very great place to order food I got Italian sandwich it's was very delicious and the staff was very good at customer service.
Doug Ellwood
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June 09, 2021
We love NYPO for their pizza and wings. We order several times a month. It's always great.
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794 W Lakeshore Dr, Colchester, VT 05446, USA
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I put an order in for delivery at 6:30 tonight and they said it would be about 45 minutes. It’s now 8:30, and we do not have our food. Our card has been charged. We called at 7:50 for an ETA and the person said 5-10 minutes. After 15 minutes I called back and the person said they would find out what is going on and call me back. No call back and now they’re closed. I have a 4 yo. I have never been so disappointed in the service industry. I get it, we’re all trying to do our best right now, but had they said it’ll be over an hour we would have just gone to pick it up. Figure your stuff out guys.
I absolutely enjoy their food, especially the subs. The only reason for a 4 star rating and not a 5 is because the sub bread was extremely stale. Even my dogs wouldn't eat it. The tomatoes and roast beef were a lot less than usual. I will order again because this is the very first time this has happened. Try them and you too will be a regular customer.
Great food but very disappointed with the tonight’s visit! First, I was told 35 min wait for pizza pickup but ended up waiting over an hour! I wouldn’t mind the wait as I get things happen and get busy on a Friday night, but a heads up or phone call would have been nice! Second, I get home (I live about 1.5 miles from the store) and the pizzas were cold! I’ve had better visits! The food is consistently good so we will be back but NYPO- you guys can do better!
Very great place to order food I got Italian sandwich it's was very delicious and the staff was very good at customer service.
We love NYPO for their pizza and wings. We order several times a month. It's always great.