Pizza Hut

Sarah Brennan

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December 21, 2022

The pizza is what you would expect but it's the customer service that's severely lacking here. I placed an order through the app and was sent several notifications that my order was accepted, being made, and was ready to be picked up. I arrived at the restaurant and was told my order was never sent in, despite me having proof of it on the app. The cashiers were less than helpful and kept telling me no, I was wrong. They even paraded other staff members and cooks through the front, each of which told me nope, my order was never received or made. (Imagine how embarrassing it is to be told you're wrong by multiple people, despite having screenshots that told you your order was ready for pick up.) Eventually, another customer intervened and explained that the computer system there doesn't work well with the app and that her order had been declined. Turns out, mine was too. (I can't help but wonder why another customer had to step in and assist me, rather than an actual team member?) I then asked the cashier if I could place an order. Instead of being told yes, I was encouraged to use the app... which I was just told did not work. The cashier then told me that I could just go somewhere else. She continued to stand in the kitchen, away from the cash register, just staring at me. Eventually, someone else came out from the kitchen and kindly took my order. Admittedly, we will not be going back. It's one thing for a restaurant's app not to work but, it's another when cashiers are rude, unkind, and treat customers as if they're being denied service. There are plenty of other pizza places in Plattsburgh. We'll be going to one of those next time.

Dejanira Plumstead

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February 27, 2022

Good to see one still open! Great service. Food and drinks came out fast! Pizza was obviously amazing still. We got the big box meal. All was good!

Brandi Palmer

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March 19, 2023

I always get delivery and the food is consistently good quality and always hot. The one time I had a problem management was extremely nice and compensated me for the trouble

Linda Gillilland

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November 28, 2022

I haven't been to a Pizza Hut in many years. Our family enjoyed the pizza and salad bar. Servers were attentive & helpful.

Lauren Chrisman

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November 08, 2022

Just the past two months my SO an I have came here, it's nostalgic to us (our hometown's hut closed) , both times we had the best service an pizza... Came hungry, left happy 😊