Xfinity Store by Comcast
205 Dorset St Suite B, South Burlington, VT 05403, USAAbout Xfinity Store by Comcast
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205 Dorset St Suite B, South Burlington, VT 05403, USASee Your Business Here!
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Richard and Melinda took great care of us! Really took their time making sure the switch from AT&T was easy and painless, as well as making sure our new phones were 100% in order. Nobody looks forward to going into a cellphone showroom but my experience today was pleasant and completely satisfying. No extra product pushed on us, no rush to get us out of there. . . Just excellent customer service, which is hard to come by sometimes.
The first time I went there they gave me the wrong modem. They told me customer service was wrong. Had to make a second trip to get the right one only to find out they gave me the wrong one again...I have been paying for Netflix for two years and we had an outdated cable box they failed to tell me needed to be replaced so we could use it. My promotion ended and my bill went up $25. They offered me another one that would remove several channels to save a mere five bucks. We have been a customer for over ten years and loyalty means nothing to them. Overall I am not happy with the company but the store and staff here were nice. When I had to have a tech come out it was a great experience. The lady that helped me was amazing and brave. Oh and calling the main number.... good luck. They go to great lengths to not talk to you.
Xfinity Mobile told me that my bill would actually be $45/mo, but with my paid-for device, it’s never been under $89. One phone. So I want to transfer my service to another carrier, as is my LEGAL right. I own my device outright, I have no contract - I’m out. Except that Comcast will not unlock my phone. They’ve dragged it out AGSIN and now I owe them ANOTHER months payment. They’ve sent me bogus unlock codes, over and over - there’s no reasonable way to contact them or get help, and they won’t let me go, even though I’m already paying for another carriers service. Whatever you do, do NOT switch to Xfinity Mobile. I’m seeking legal assistance, and based on what I see on social media, my situation is not unique. Class action, anyone?
Courteous, professional & no pushy sales tactics. I'm a satisfied Customer except for the part that I prefer to deal with a humans instead of automated services & some people who have limited mastery of the English language. Not trying to be rude nor indignant. I'm just a little impatient sometimes.
This store has only one way of dealing with customers and that is, if you are a new customer or you have a request that gives them business they would welcome you otherwise they will not even listen your request or let you finish. They will downright ask you to go home and call the customer service. Not to mention their customer service is even worse. The employees are plain rude to the concerns and ignorant of the customer’s issues. This is my feedback for this store because I had to wait almost a month, make several calls which were hours long to get a line transferred to another account. A trivial thing for which their process is so painstaking. Thankfully I had an idea of just canceling the line and be done with it. My life is good now. Thank you!